Customer Testimonials

Influencing, Persuading & Negotiation SkillsInfluencing, Persuading & Negotiation Skills – 2 Day Course   Brilliant course. Thoroughly enjoyed it and was able to enhance my skills in Influencing and Persuading. I learned new skills in regards to Negotiation that I will begin to apply. The group dynamic was great. We had the opportunity to hold really good discussions and reflect on our own obstacles and ways to overcome them and some great information was delivered to apply in work, particularly on Negotiation.

Tom is a great trainer and very flexible in his approach. He is very personable and takes what could be quite heavy, serious subjects and turns them into a fun learning exercises. He clearly knows his subjects and his passion and love of people is clearly displayed. Well put together course which is applicable to people from all walks of life.

H Marshall

Sales Manager, Manchester Conference Centre - December 2014

Train The Trainer – 2 Day Course   Fantastic course.  Tom engaged well with the group keeping everyone motivated and interested from the start to the end of the 2 day training course.  Tom was very flexible and adapted the course round the needs of a varied group.  I felt that I took some very valuable techniques away with me to help deliver training programmes.  Communication and organisation prior to the 2 day course was also excellent.  Will definitely be using Tom / Courtney Associates for future courses.

S. Sinclair

HR Advisor - The Bannatyne Group

Train The Trainer – 2 Day Course This was an excellent 2 day course which was personalised to my specific requirements.  The trainer was very informative and listened to all the points and concerns I had experienced with training so far and gave good advice on moving and developing my training experience further.  I will definitely recommend this trainer (Tom Courtney) to others and will definitely use this company again.

M Khan

Manager, Care Company Plus Ltd - May 2016

Influencing, Persuading & Negotiation SkillsInfluencing, Persuading & Negotiation Skills – 2 Day Course Excellent course. I enjoyed the content, pace and level of detail. I was fully engaged throughout. Tom is very knowledgeable and provides relevant real life examples to support the theory. He is enthusiastic, energetic and thoroughly professional.

C Morrison

Business Analyst, Dooson - December 2014

The Secrets of Effective Time Management – 1 Day Course   This was an excellent course.  Very positive, helpful and knowledgeable trainer with lots of experience in the field.  He involved everyone throughout the day but did not pressurise delegates.  I gained much in depth learning with regards to relating strategies to my own job and experiences.  Would highly recommend this training to others.

Zoe Dean

Town Centre Manager, Whitchurch Council - January 2015

effective time management course The Secrets of Effective Time Management – 1 Day Course   Overall this was an excellent course that was pitched exactly where I wanted it to be.

Mark Osmond

Area Manager, British Parking Association - January 2015

time management coursesThe Secrets of Effective Time Management – 1 Day Course   This was a great course and I liked that it was a small group so it was tailored to us as we went along with lots of discussions and applying the theory to our own workplace.  Excellent.

Hayley May

HR Manager, Servicecare - January 2015

I booked one of our employees onto the Secrets of Effective Timetime management course Management 1 Day Course and had excellent feedback from them regarding the content. The important thing for us to find in a time management course was for this person to leave with real actions as to what they would do differently following the course and Tom helped them to come up with strategies that were applicable to his role. Not only that but Tom has followed the training up with a coaching conversation a number of weeks after the course, which has been very valuable. I would definitely recommend the course and Tom as a trainer.

Claire Kennady

HR Manager, Norgren

COURSE:  Delivering Presentations With Confidence   (1 Day) Excellent course. Tom is very knowledgeable about the subject. He has a wide range of life experiences to illustrate points he wants   to make. The whole course went well. I found it was very informal as there was only another attendee there, which made a more relaxed atmosphere during the day. The course pointed me in the right direction with regards to doing presentations. I certainly benefited from doing the course. Tom was a very easy going and amiable trainer. I would recommend the course and further courses delivered by Tom.

Adrian Broadhead

Team Manager, McVities Cake Company

COURSE:  Delivering Presentations With Conbusiness training coursesfidence
(1 Day)
Tom is a fantastic trainer who really interacted with attendees- making the course incredibly interesting and engaging.

Rachel Sharples

Marketing & Event Co-ordinator, Media City

Appraisal Skills TrainingTom Courtney delivered Appraisal Skills training last year to the whole of my team, including the managers. This was a challenging course that included a number of “difficult” personalities but Tom delivered the sessions with a high degree of professionalism and enthusiasm and he managed to communicate the key messages in a fun, participative and engaging way. The feedback from the delegates has been excellent and they were highly motivated at the end of the sessions to put their new skills into practice.

Tom took the time to meet with us beforehand to gain a full understanding of the team and culture in order to ensure the training addressed all of our specific needs, and this came across in the proposal he submitted and in the delivery of the training. We thoroughly enjoyed working with Tom and are currently in discussions with him about arranging a Leadership Programme for all of our senior management team. I therefore would have no hesitation in recommending him as an experienced, personable and effective Management Skills trainer.

Jackie Whalley

Legal & Commercial Director, Peel Media Ltd.

COURSE:  Delivering Presentations With Confidence
(1 Day)
Presentation skills coursesTom is a fantastic character who made everyone feel at ease and really engaged everyone in the course throughout the whole day. The pace was bang on, I could quite happily have carried on into Day 2. Fantastic day with some really valuable learning achieved delivered by someone who had clearly lived and breathed what he was teaching

Lesley Ward

Media City UK, The Peel Group – 25 September 2014.

delivering presentations coursesCOURSE:  Delivering Presentations With Confidence (1 Day) Tom was extremely knowledgeable and professional with the delivery of the course, but still provided an element of fun to make everyone feel at ease and enjoy the course. I thought Tom made this course incredibly enjoyable, which to be honest; I wasn’t expecting form a presentation skills course. I would be really keen to hear of other courses which Tom delivers that could assist in my development.

Gemma Luty, Property Asset Manager

Media City UK, The Peel Group – 25 September 2014.

one to one trainingI appointed Tom Courtney of Courtney Associates to provide some One to One Coaching with a member of my management team to assist with the credibility of the individual in the eyes of his team, clients and senior management. To also help in areas such as managing demanding workloads and meeting deadlines. Whilst
sometimes sceptical about the value of this type of training, I was particularly impressed about the way in which Tom conducted himself. He was very down to earth and approachable and it was clear from the proposal that Tom had fully understood the brief and I was very impressed with the proposed ways of resolving the issues and initial structure to the approach.

We are now approaching the end of these initial coaching sessions and there has been a marked improvement with the individual, in particular to meeting deadlines and with his credibility with some of his peers and we are now looking to continue with some further coaching for the members of the individuals team.

I would highly recommend.

Louise Manfredi

Director of Utilities, Peel Utilities Holdings Ltd.

MediaCityCOURSE:  Appraisal Skills Training (Half Day)
Course was excellent – above and beyond expectations. The length, pace and detail of the course was excellent.

As the course trainer, Tom created a relaxed atmosphere which encouraged everyone to participate. Overall the course was excellent and was the most enjoyable training I’ve had for some time!!

Paul White

Media City

presentation training courses
COURSE:  Delivering Presentations With Confidence (1 Day) 
This session delivered by Tom has to be one of the most enjoyable and productive training sessions I have personally ever attended. Tom managed to grab the attention of everyone in the group from the first minute to the very last. It was perfectly pitched for our team, from admin to senior managers and thoroughly enjoyed by all.

I feel that not only has the team gained an awful lot of knowledge and practical tips around presenting but it has enhanced our working relationship with some great team bonding.  I would sincerely endorse Tom’s training for any organisation, no matter how big or small, and whether they are looking to train the most junior novice and nervous presenter right through to squeezing that extra bit out of even the most time-served public speaker.

Lee Howarth

Commercial Manager, Media City UK, The Peel Group - 25 September 2014.

sales training Tom’s direct and powerful training style quickly cut right through to our Store Managers at our recent Sales Conference. He held delegates attention, involved them in the subject matter and left them on a motivational high that was the perfect end to our event.

Tom took the time to get to know us well as a client before the event which helped no end in ensuring he pitched his training appropriately for our business and his audience.

Phil Whittle

Director of Store Operations, Schuh

management training courseI first met Tom Courtney some years ago when attending a Management Training Course in Aberdeen and subsequently attended several more courses facilitated by Tom over a period of years. I have always been impressed by Tom’s professional approach and attitude – when he is involved with a project there is always a momentum that makes it all happen. Tom is a true professional who inspires confidence in every project he’s involved.

When ConocoPhillips asked us if we could recommend anyone to facilitate their annual safety conference, I had absolutely no hesitation in recommending Tom as he perfectly fitted the remit of someone who could keep the audience’s attention and focus during a 2-day Safety Conference, whilst also having to stick to a busy, but tight schedule over the duration of the event. During the event, Tom was engaging and kept the large group of delegates interested and feeling involved through his professionalism, attention to detail and meticulous approach.

It is always a pleasure to work with Tom and I would thoroughly recommend him to anyone in the future.

Graeme McGuire

Operations Manager, Audiovisual & Offshore Solutions

team leader training courses Essential Skills For Supervisors and Team Leaders – 2 Day Course   Excellent course – Tom really knows his stuff. I would recommend this to leaders of any teams and not just to “team leaders”. The small group scenario was great as I really feel that I participated.

Lynne Reeves

Project Manager Team Leader, Gladstone MRM - December 2014

Finance training coursesEssential Skills For Supervisors and Team Leaders – 2 Day Course   Tom was very specific in identifying what issues we had and provided several ways in which to try to overcome them. Overall an excellent course that I would recommend to others. Tom was very friendly and knowledgeable. Thank you!

Jane Connors

Finance Manager, The Forum of Private Business - December 2014

COURSE:  Essential Skills For Supervisors and Team Leaders (2 day course)

Tom was clear, motivational, very easy to talk to and made the day go very quickly. I benefited well from having the 1-1 approach. Overall a very useful course.

Vicky Bowling

Troy Food Ltd, 3 & 4 September 2014.

I attended Tom Courtney’s Communication Skills course and was very impressed with his approach, his professionalism and more importantly how I was challenged in a very non
threatening way. The course has helped me learn and improve how I work with the many people I have to interact with in my role.

Jill Bell

Executive Assistant, Senergy

I highly recommend Tom Courtney as a trainer. His courses are informative and thought provoking. What is important to me is that after attending a course you can apply what you have learned back in the workplace and Tom’s courses definitely help make that happen.

Alistair Schouten

Software Engineer, Senergy

From the point of view of sourcing good trainers who understand their brief and deliver a consistently good programme which delivers real results Tom has made my job so much easier. He is committed, highly professional, flexible, goes down well with attendees and is so easy to work with- it’s always a pleasure.

Vivien MacKinlay

Learning and Development, Senergy

I have attended a number of Tom Courtney’s courses in his varied portfolio ranging from Time Management to Communication Skills. I have found them all to be highly useful and applicable to take back into my daily working environment. The courses are all delivered with great energy and enthusiasm which really engages attendees and makes the courses very enjoyable ones.

Angela McDonald

Finance Team, Senergy

Business Training CoursesI own a private nursery school in Aberdeen and first met Tom when my staff and I attended training courses in connection with our Investors in People Award. Since then we have organised training courses with him at the Nursery which all the staff have thoroughly enjoyed including “How To Improve Your Assertiveness”, “Appraisal Skills” and “Recruitment and Selection”.

We have always found Tom’s courses to be very informative, interesting and he has a special way of making them lots of fun even at the end of a long working day. We would most definitely recommend Tom as a trainer and we hope to keep using his services for many years to come.

Lynn Brands

Owner, Step By Step Nursery

COURSE:  Appraisal Skills Training (Half Day)
Appraisal Skills TrainingFantastic Trainer. Best Yet! This was an excellent course!

Gill Beresford

Media City

COURSE:  Appraisal Skills Training (Half Day)
Appraisal Skills TrainingExcellent course that kept my attention throughout. Excellent presentation skills covering the content in an interesting way.

Nicola Greensmith

Media City

COURSE:  Appraisal Skills Training (Half Day)
Appraisal Skills TrainingExcellent. This was a challenging subject that was presented in a manner and pace that made it enjoyable.

Derek Elliott

Media City