Client Case Studies
Staff Training courses in Manchester
The Peel Group is a leading infrastructure, transport and real estate investment company in the UK. Their business activities are designed to have a positive influence on the day to day lives of thousands of people. Through their expertise, community engagement and customer service they attempt to create environments where people and businesses can flourish. MediaCityUK, part of the Peel Group, is a new waterfront destination for Manchester, with digital creativity, learning and leisure at its heart. Their vision is to become a leading international hub for the creative and digital sectors An eclectic mix of more than 200 businesses call Media City UK their home. From global celebrated names like the BBC, ITV, SIS and Bupa to fresh, up-and-coming creative brands and the very best in sport, culture and shopping. With key educational and training providers already in situ at Media CityUK, they aspire to be a new seat of learning for Manchester and the North West of England. The Requirements – Delivery of Staff Appraisal Training Media City wanted to improve the levels of competency and confidence of their people with regards to conducting staff appraisals. The challenge was delivering the training to a tight budget, to large groups and in a short session without compromising the quality of the training and learning The Solution After conducting a comprehensive training needs analysis of the attendees, we developed a tailored Appraisal Programme, modified to be delivered over ½ a day to groups of 20+. Using shortened group exercises and a customised DVD to illustrate much of the learning, all objectives were achieved and a greater insight into the field of appraisal attained by attendees .
TOTAL is a French multinational integrated oil and gas company and one of the six “Supermajor” oil companies in the world. Its businesses cover the entire oil and gas chain, from crude oil and natural gas exploration and production to power generation, transportation, refining, petroleum product marketing, and international crude oil and product trading. Total is also a large-scale chemicals manufacturer. The company has its head office in the Tour Total in the La Défense district in Courbevoie, West of Paris. The Requirements – Intensive Conference Presentation Skills TOTAL requested 1-1 training on “Conference Presentation Skills” for 3 of their Senior Petroleum Engineers to present at two prestigious conferences “Off Shore Europe 2013 and “Piper 25”. The challenge was to take the Engineers limited experience of presenting to large audiences and to match it with their extensive petroleum experience in order for them to connect with their audience and to meet their, TOTAL’s, the audiences and the Clients’ objectives of the presentations. The Solution The solution was to deliver a series of intensive one to one training sessions, tailored to meet the Engineers needs and to bring their presentation material alive in front of large audiences. This training was delivered in a “Master class” style to enable the Engineers to deliver their presentations, receive critical feedback on it and to refine it to the point that it was “fit for purpose”
PricewaterhouseCoopers is a multinational professional services network. It is the world’s second largest professional services network, as measured by 2013 revenues, and is one of the Big Four auditors, along with Deloitte, Ernst & Young (EY) and KPMG. PwC is a network of firms in 157 countries with more than 184,000 people. It had total revenues of $32.1 billion in FY 2013, of which $14.8 billion was generated by its Assurance practice, $8.2 billion by its Tax practice and $9.2 billion by its Advisory practice. The firm was formed in 1998 by a merger between Coopers & Lybrand and Price Waterhouse. The trading name was shortened to PwC in September 2010 as part of a rebranding. As of 2012 PwC United States is the fifth-largest privately owned organization in the United States. The Requirements – Management Development for Azerbaijani Employees Price Waterhouse Coopers (Azerbaijan) requested a range of Management Development Interventions for their Azerbaijani Middle Management Accountants with the aims of training these staff in the designated areas, but with the sub agenda of bringing staff, used to working within a Soviet culture, into that of working for an American Company’s values. The challenge was to change the cultural mind set of the individuals taking part in the training as well as to work in part with a translator in order to impart the key messages. The Solution The solution was to deliver the training in conjunction with a skilled interpreter in line with the aims identified by the company and to challenge many of the values and behaviours of employees brought up in a Soviet system and who were required to function within a western organisation The training provided was:
- Presenting Information within a Western Corporate environment
- Conducting Appraisals the PWC Way
- Negotiation Skills within PWC